Terms and Conditions

Effective Date: 20th May, 2025
Company Name: Lifestyle (Acleo Ltd)
Website: https://ug.acleoltd.com

Welcome to Lifestyle — a trading name of Acleo Ltd. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products through it. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

• “Company”, “We”, “Our”, or “Us” refers to Acleo Ltd trading as Lifestyle.
• “You” or “Customer” refers to any person accessing the website or making a purchase.
• “Website” refers to https://ug.acleoltd.com and all associated subdomains.

2. Use of the Website

You agree to:

• Use the website only for lawful purposes.
• Provide accurate information when creating an account or placing an order.
• Not engage in fraudulent, abusive, or harmful behavior.
• Not attempt to gain unauthorized access to the website or related systems.

We reserve the right to suspend or terminate your access if we detect any misuse or breach of these terms.

3. Account Registration

To purchase certain products or access exclusive features, you may need to create an account. You are responsible for:

• Keeping your login credentials secure.
• Not sharing your account with others.
• All activities that occur under your account.

4. Product Availability & Pricing

• All products listed are subject to availability.
• We reserve the right to change prices, discontinue products, or limit quantities at any time without notice.
• Prices are listed in Rwf (Rwanda Francs) or USD for international customers and are inclusive of applicable taxes unless otherwise stated.

5. Orders & Payments

• Orders are confirmed upon receipt of full payment.
• We accept multiple payment methods including mobile money, bank transfers, and secure online card payments.
• In rare cases, we may cancel an order due to stock errors or fraudulent activity. If this happens, you will be notified and refunded in full.

6. Shipping & Delivery

Shipping times and rates are outlined in our Shipping Policy.
We are not liable for delays caused by third-party couriers or force majeure events (e.g. weather, strikes, customs delays).

7. Returns & Refunds

Returns and refunds are handled according to our Returns & Refund Policy.
We do not accept returns of certain items due to hygiene, safety, or custom orders.

8. Intellectual Property

All content on this website — including text, graphics, logos, images, product descriptions, and software — is the property of Acleo Ltd or its partners and protected by copyright and other laws.

You may not reproduce, redistribute, or exploit any content for commercial use without our written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Acleo Ltd is not liable for:

• Any indirect, incidental, or consequential damages
• Loss of data, profits, or revenue
• Third-party service or delivery failures

Our total liability shall not exceed the amount paid for the affected product or service.

10. Indemnification

You agree to indemnify and hold harmless Acleo Ltd, its directors, employees, and partners from any claims, losses, damages, liabilities, or legal fees arising from your misuse of the website or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the Republic of Rwanda.
Any disputes arising shall be resolved in Rwandan courts under Rwandan jurisdiction.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Any changes will be posted on this page. Continued use of the website implies acceptance of the updated Terms.

13. Contact Us

For questions or concerns regarding these Terms, please contact:

📧 Email: legal@acleoltd.com
📞 Phone: +250 788 312 599
📍 Address: Imela House, KK10 Ave. Kigali Rwanda